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CIPS Global Logistics Strategy Sample Questions (Q42-Q47):
NEW QUESTION # 42
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: How can Customer 4 Mike's issue be resolved?
Answer Options:
- A. Immediate shipping of the missing items
- B. Refund the extra charges
- C. Ensure a simple return process
- D. Special offer for the next purchase
- E. Replacement or refund
Answer: B
Explanation:
An investigation should be conducted to verify the billing error, and if it is ShopSmart's mistake, the extra charges should be refunded to Mike promptly. [P 166-169]
NEW QUESTION # 43
Emma is a logistics manager for a company that collaborates with several third-party logistics (3PL) partners to manage its supply chain. She's working on establishing a mutually beneficial partnership. What issue does Emma need to address to ensure compatibility between her organization and its 3PL partners?
- A. Flexibility of the 3PL partners
- B. Innovation and adaptation strategies
- C. Cost reduction initiatives
- D. Compatibility between the organization and its contributing stakeholders
Answer: D
Explanation:
Emma must ensure compatibility between her organization, 3PL partners, and all contributing stakeholders to achieve an effective collaboration. [P-184]
NEW QUESTION # 44
An organization with a cost leadership strategy is considering choosing a supply partner. What is the trade-off that this organization needs to consider?
- A. A trade-off between digital platforms and Lean processes
- B. A trade-off between cost efficiency and responsiveness
- C. A trade-off between cost margins and compensation claims
- D. A trade-off between robotics and batch processes
Answer: B
Explanation:
An organization with a cost leadership strategy must balance cost efficiency with responsiveness. This trade-off involves economies of scale within the supply chain while ensuring that logistics systems maintain cost margins without causing delays due to excessive focus on economies of scale. [P-31]
NEW QUESTION # 45
Which type of packaging is suitable for palletized cargoes secured to the pallet?
- A. Shrink-wrapping
- B. Wooden boxes
- C. Flat wrapping
- D. Stackable and nestable heavy-duty plastic crates
Answer: A
Explanation:
Shrink-wrapping provides a protective covering around palletized cargo, securing goods during transportation. [P-133]
NEW QUESTION # 46
How do transacting parties commonly address potential conflicts of laws in international trade agreements?
- A. By deferring the choice of law to the distributor or buyer
- B. By choosing the law of one of the transacting parties' home states
- C. By avoiding any legal clauses in their contracts
- D. By relying on international arbitration exclusively
Answer: B
Explanation:
International trade agreements commonly specify the law of one of the transacting parties' home states to resolve legal conflicts effectively. [P-121]
NEW QUESTION # 47
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